HostPapa Review

Customer Reviews
Hosting site overview

Overview

HostPapa is an independently-owned hosting company that started back in 2006, and is based in Toronto, Canada. Among this company’s most valued web solutions are VPS hosting plans, shared web hosting, a multi-site reseller option, and much more. HostPapa mostly focuses on small businesses, and it has three very affordable plans available.

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Reliability - Hosting site review

Reliability

You need your web hosting service to be very reliable – that goes without saying. A base for any reliable service that you will use is good security. HostPapa understands this, and it offers a server firewall for each of its three hosting plans. The same goes for intrusion detection and monitoring, and it even has an antispam protection by the name of Panda Cloud.

HostPapa’s Business Pro plan also has additional security features. These include domain privacy protection, an SSL certificate, SiteLock malware protection, and automated website backup. Users of its other two plans can also get to those features, but they will have to purchase them in a form of add-ons. Password-protection for directories, as well as regular security updates as a part of every plan.

HostPapa provides a very safe and secure working environment, as well as a 99.9% uptime. You can feel secure that your data is safe behind all the layers of protection that this service offers.

Control panel - Hosting site review

Control Panel

One of the most important things to take into consideration when choosing a web host provider is their user control panel. You should look for the one you are familiar with so that you wouldn’t have to start from scratch when it comes to learning how to use it.

HostPapa uses cPanel as its host manager, which is a good choice, since it is the most popular these days. Everyone from experienced users to beginners should feel comfortable using HostPapa’s interface. A search box allows you to quickly locate anything that is not immediately visible. It is also the most common interface when it comes to hosts that are Linux-based.

Extras - Hosting site review

Extras

HostPapa offers very attractive shared web hosting packages, that are great for anyone who just needs the web hosting basis. HostPapa also has three tiers of Linux and Windows-based enterprise VPS web hosting: VPS-Plus, VPS-Pro, and VPS-Premium. These are not included in the general hosting packages, and will in turn cost extra. It should also be noted that HostPapa does not offer dedicated or managed WordPress hosting, so if you need this, it could be a deal-breaker.

HostPapa does offer a free 30-minute session with a dedicated HostPapa support expert. This is a great way for beginners to onboard easily and quickly with HostPapa’s platform. There are also many ad-ons that you can get for your hosting package, which will help you customize your plan to fit your exact needs.

Packages and pricing - Hosting site review

Hosting Packages and Pricing

The first plan, the Starter plan, starts at $3.95 per month. This plan offers a free domain name, 2 maximum websites, and up to 100 email addresses. Next, you get 100GB of website’s disk space and a starter edition of the website builder. Bandwidth is unlimited, but the speeds are about average. This is a plan for a basic website or blog, so it’s great to get started with.

Next is the Business plan, which starts at $5.95 per month. Domain name remains free, and if you choose this one, you get unlimited disk space, unlimited email addresses, an unlimited number of websites, and unlimited bandwidth. The website builder is still a starter edition, but speeds and security are noticeably better with this plan. The only downside here is that you don’t get automatic backups.

The third plan, Business Pro, comes with most benefits and features, and renews at $14.99 a month. With this plan you get all the features of the first two plans, with added benefits. You will have 1 GB of automated website backup, huge increase in website performance and load times, premium security and protection, as well as an SSL certificate for confidential information protection.

HostPapa offers a 30-money back guarantee, which is somewhat less than other similar hosting company offers. This means you have 30 days to decide if HostPapa is right for you.

Support - Hosting site review

Support

HostPapa offers 24/7 web chat, phone support, and support request ticketing. If you require extended assistance, you can schedule a one-on-one telephone or video conference with a support expert. The service includes support in multiple languages, and the website features not only video tutorials but also a knowledge base with an extremely well organized.
In the extensive online knowledge center you can find articles and tutorials for any question you might have. HostPapa has many ways to support its users, though we found that when sending a request on the web chat channel, we had to wait over 10 minutes before receiving a response.

Conclusion - Hosting site review

Conclusion

HostPapa is a middle-of-the-road hosting service that has some eye-catching package prices. It provides the general hosting features that you will need, and offers great security for your website. While it does not offer dedicated WordPress hosting, HostPapa provides good customer support and tutorials so you will never be left in the dark if you have a support question.

Share Your View - Top 5 Hosting Sites

Share Your View

We made every effort to ensure that this review was accurate and fair, but we’re only human. If you think we’ve got something wrong, or that the review does not reflect your own experiences with the product, we’d love to hear from you. Leave a comment below, send us an email, or write your own review in the Customer Reviews section.

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David Gibson
David has always been a computer geek. With a bachelor's degree in Computer Science and five years of building websites from scratch, he’s ready to master his new position as a web developing manager. David recently combined his love for technology with writing, and provides his input in the form of regular articles on Top 5 Hosting.
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HostPapa Review

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